Let These Top 5 Kuala Lumpur Maid Service Agencies Match You with the Right One
Last weekend, I looked around my apartment and realised that my idea of a quick tidy-up had somehow turned into an overwhelming battle against dust bunnies and clutter. No matter how many playlists I blasted for motivation, I knew I needed professional help to get my space back to its sparkling best.
Determined to find the right assistance, I dove into researching maid services across Kuala Lumpur. What I uncovered wasn’t just efficiency—it was genuine, tailored care that transformed homes and lifted a heavy weight off my shoulders.
To save you from the same cleaning conundrum, I’ve rounded up the top maid service agencies in Kuala Lumpur that are reliable, trusted, and ready to match you with the right helping hand!
How much does a maid service agency in Kuala Lumpur cost?
The upfront cost charged by maid service agencies in Kuala Lumpur for finding and placing a domestic helper typically ranges from approximately RM12,000 to RM18,000.
This initial placement fee generally covers recruitment, documentation processing, and related services.
1. Agensi Pekerjaan Pinkcollar
Address: B3-3-7, Publika, Jln Dutamas 1, Solaris Dutamas
Phone: +60364134284
Business Hours:
- Monday to Friday – 9 AM to 6 PM
If you’re trying to find a reliable maid agency in Kuala Lumpur that actually listens to your needs, Pinkcollar might be worth considering.
We gave them a call to better understand their approach and came away with a clear picture of why they’ve been featured by Forbes, Reuters, and Tatler.
Pinkcollar focuses on both live-in and part-time domestic helpers and handles everything—from vetting candidates to matching them with employers. Their process includes direct interviews and thorough background checks.
What really stood out was how organised and transparent their system is. Every cost is broken down upfront, with no hidden fees!
They also offer application support and are known to follow up diligently, which is reassuring if you’re handling this for elderly parents or while juggling work.
That said, there were some reports of delays in getting helpers placed. It’s not a deal-breaker, but something you should be prepared for if you’re working on a tight schedule.
Super helpful
“Pinkcollar was super helpful when we were trying to find our helper. Abi explained the process well and was there to support us throughout. Everything was explained thoroughly and if we did have questions, we got the answers straight away i would totally recommend their service. Thank you.”
-Toni Censon, Google Review
On-point communication
“I had a very good and positive experience engaging Pinkcollar. Bridget who was my contact point is lovely to work with. Patient, always ready to answer me, never leave me hanging, understands my requirements perfectly and of course, excellent at coordinating.”
-Wen Dee Lim, Google Review
2. Global Ace Maid Agency
Address: 2-12, Jalan Prima SG 1, Prima Seri Gombak, 68100 Batu Caves
Phone: +60122795537
Business Hours:
- Monday to Friday – 9 AM to 7 PM
- Saturday – 9 AM to 2 PM
Global Ace Maid Agency came up often in our survey when we asked some friends in Kuala Lumpur about trusted maid services, especially for those needing long-term, reliable domestic help.
From what we gathered, they offer a full suite of services—live-in helpers, part-time cleaners, and recurring house cleaning packages. What stood out most is their focus on training.
They even run a training centre for domestic helpers, which says a lot about the effort they put into prepping their staff before sending them into homes.
However, their package isn’t exactly the most flexible. One of the most frequently mentioned concerns was that they don’t offer a trial period for their maids.
So, if you’re unhappy with the match, you might end up paying more for a replacement. Moreover, their pricing also tends to be on the higher side compared to other agencies offering similar services.
Still, given all their positive aspects, we think their reputation for matching dependable, professional helpers makes them a reliable choice if you need long-term support.
Reliable agency
“Wonderful experience! Our agent Rietta was very helpful and she updated us on each step of the process until the maid arrived. Her replies are very prompt too. If you are looking for a reliable maid agency, you should look no further. Global Ace is your answer.”
-Natalie Yap, Google Review
Very reassuring service provider
“Excellent service and managed to arrange for our helper’s arrival earlier than expected. I’m especially pleased and appreciate the support and advice provided by Ms Rietta. I had constant updates from application to arrival. It was very reassuring.”
-Raymond Chang, Google Review
3. KAWASAMA Maid Agency
Address: 80A, Jalan SS 22/25, Damansara Jaya
Phone: +60126084008
Business Hours:
- Monday to Friday – 9:30 AM to 5 PM
We reached out to Kawasama Maid Agency, a seasoned player in Kuala Lumpur’s domestic helper scene since 1982.
Their longevity and accolades, including the Most Trusted Maid Agency in Malaysia by APAC Insider and recognition from the World Consumer Protection Chamber of Commerce, speak volumes about their commitment to quality.
Kawasama offers a range of services, from live-in to part-time maids, catering to diverse household needs. Their rigorous selection process involves face-to-face interviews and a thorough background check, so only the most suitable candidates are deployed.
They also provide comprehensive training to their maids, focusing on both skill development and cultural adaptation.
However, it’s worth noting that Kawasama’s office operates only on weekends, which might be inconvenient for others. Additionally, while they offer a 90-day warranty for maid replacements, this period is shorter compared to some competitors.
Very responsive
“I have hired two maids from Kawasama and attended by Emily. Emily is professional and very helpful. Every time I ask her something, she very responsive and always give good advice. I really thanks her for helping me to get a good maids. Appreciate it.”
-Teresa Soon, Google Review
Fast service
“Excellent service provided by this agency. I was referred to this agency by a business associate. The manager that handled my case was Jennifer. She displayed professionalism at its best and handled my case swift and steadily with constant updates on my hiring process. Only took slightly more than 2 months to get my domestic helper. Highly recommended.”
-Eric Tan, Google Review
4. INNOVEDGE Maid Agency Malaysia
Address: F-2-9, Neo Damansara, Jalan PJU 8/1, Damansara Perdana
Phone: +60122739575
Business Hours:
- Monday to Friday – 9 AM to 9 PM
- Saturday – 9 AM to 5 PM
- Sunday – 9 AM to 12 PM
It’s true that we had to wait a while for our helper to finally arrive, which tested our patience. But looking back, we can say it was work worth the wait.
Innovedge Maid Agency is clearly not in the business of cutting corners. From our very first conversation with their team, we sensed a clear focus on doing things by the book—legally, professionally, and transparently.
They’ve been in the industry for over 20 years, and their experience shows. They offer a wide range of services beyond maid placement, like permit renewals, transfers, and exit memos, which made our lives easier.
Their background checks were thorough, and the agency walked us through the interviews, paperwork, and follow-ups with steady communication.
Our helper has been a wonder fit so far—polite, diligent, and proactive. Though it took time, it’s refreshing to know we didn’t take any shortcuts.
Dependable agency
“Outstanding Service and Professionalism! I recently used INNOVEDGE Maid Agency Malaysia to find a helper, and I couldn’t be happier with the experience. The team was professional, responsive, and genuinely interested in understanding my needs. They provided several qualified candidates, all of whom were well-trained and courteous. TQ!”
-Sya Arifin, Google Review
Process-driven provider
“On top of being extraordinarily process driven and professional, Innovedge gave me the feeling that they’re in a business not just for profit, but they also really care for the well being of the people, for both the employer and the helper. To me this touches me a lot because for a relationship to work between helper and employer, it really takes efforts both sides and communications are ultra important. And innovedge gave me the perfect confidence that they’re doing everything they can to avoid any misunderstandings and could also be the person to count on whenever I needed their help to facilitate my communications fairly for me and also for the helper. Thanks so much I’ll continue to recommend you guys to me friends. And special thanks to Cheryl for being so wonderfully clear and patient in going through all the contractual terms with me.”
-Michelle Ong, Google Review
5. Asia Maid
Address: 10-1, Block A, Vista Magna, Jalan Prima 5, Metro Prima
Phone: +60362502158
Business Hours:
- Monday to Friday – 9 AM to 6 PM
Asia Maid’s reputation came up multiple times while we were exploring maid agencies in the Klang Valley. After calling them directly to inquire, we understood why so many long-term clients keep going back.
They’ve been around since 2002 and offer a full range of services: live-in maids, permit renewals, employment contracts, and even free delivery and document courier services within Klang Valley.
Their consultants were transparent and didn’t shy away from addressing specific needs, particularly finding someone with experience handling infants and multitasking household chores.
One standout feature? They run both physical and psychological tests on candidates before placement. This helped give us confidence in the maid profiles we reviewed.
However, we noted that their maid warranty period of 3 months is shorter compared to other agencies.
Good customer service
“Excellent services provided in helping customer to solve problem. Reasonable charges and willing to follow up if happen to encounter any issue. Overall good customer service 👍 …”
-Lee Amy Google Review
Reliable agency
“Recommended! I have hired plenty of maids from Asia Maid and have worked well with the dedicated Ms Ding for many years. The agency has a large selection of maids which have been vetted and trained well. And the hiring process has been fairly smooth and any concerns I had have always been speedily attended to. I’ve also recommended them to my close friends and family as I find them to be one of the very few maid agencies that you can actually rely on and not be cheated by. Keep up the good work!”
-Alisa Ibrahim, Google Review