The Best Pet Relocation Services in Malaysia Locals Wholeheartedly Trust
Moving to a new country is a massive adventure, but it gets stressful when you have to figure out how to transport your furry family members safely.
Sorting out international flights, health certificates, and government rules can feel overwhelming pretty quickly. That’s why finding the right team to handle your pet relocations in Malaysia makes a world of difference for your peace of mind.
You want reliable experts who know the local entry guidelines inside out so your dog or cat can arrive happy and healthy. We found the top legal cargo agents across the country to make your big move completely seamless.
How much does pet relocation cost in Malaysia?
Relocating a pet through Malaysian borders typically sets you back anywhere from RM 1,500 to RM 8,000, depending on your animal’s size, flight routing, and quarantine durations.
| Expense Type | Estimated Cost (RM) |
| Base Administration Fees | RM 1,500 – RM 3,000 |
| Airline Cargo Weight Multipliers | RM 2,000 – RM 5,000 |
| Custom Flight Crate Assembly | RM 500 – RM 1,500 |
| Quarantine Terminal Clearing | RM 800 – RM 1,800 |
1. Equestrian Support Services
Website: equestriansupportservices.com
Address: A03-02, Galeria Hartamas, Jalan 26a/70a, Desa Sri Hartamas, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Contact: +60362115392
Hours: Monday to Friday: 10:00 AM to 6:00 PM
Managing a major move gets a lot simpler when your animal handlers possess deep expertise in both large-scale equine transport and small household pets.
Equestrian Support Services utilises their background in horse logistics to provide excellent care for domestic cats and dogs. And they maintain strict International Pet and Animal Transportation Association (IPATA) standards.
I spoke directly to one of their coordinators recently, and their knowledge of complex veterinary paperwork was incredibly comforting.
They easily manage official Malaysian Quarantine and Inspection Services (MAQIS) clearances while coordinating specialised blood testing requirements like the Nipah virus screening.
But you should keep in mind that all their agency fees and booking deposits are strictly non-refundable, which could be risky if your travel timeline shifts.
Customer Reviews:
Highly recommend
Guys if you looking for the best pet relocation services – this is it!
This team helped me to bring my fur babies from Kuala Lumpur to Beijing. Bev and Hanifa explained to me every single step from beginning until the last step.The service worth every cent! And to be honest the price is affordable! I highly recommend Equestrian Support Services! Pink and Purple sending ❤️ to you! Thanks a lot again!
Valeriya Danilina | Google Review
Best pet relocation company
Best pet relocation company in KL! Amazingly thoughtful, caring and can deliver your pet anywhere in the world. They took great care of our cat that we had to leave for 3 months in KL and helped with all the documents and departure when we came to collect him. I’m very happy we entrusted them with our pet.
Liz Vytyschenko | Google Review
2. PetAir Malaysia & Singapore – Expat Pet Relocation Services
Website:https://petair.my/
Address: 55-G Jalan Kenari 21, Bandar Puchong Jaya, 47100 Puchong, Selangor
Contact: +60380806222
Hours: By appointment only
Finding a travel team that minimises travel anxiety for your animal companion makes a massive difference during a hectic move.
PetAir Malaysia & Singapore focuses entirely on sedation-free, door-to-door coordination to keep your pets completely calm and safe throughout their journey.
Their team handles complex international transit paperwork and regulatory steps while mapping out comprehensive travel itineraries. They’re wonderful at helping owners pick out the correct transportation crates to ensure comfort and compliance.
Plus, they easily coordinate your boarding arrangements using top local choices for pet boarding in Malaysia, alongside booking quarantine stays.
Just note that their physical office in Puchong doesn’t accept any walk-in visits, so you should arrange an email appointment in advance if you want to chat face-to-face.
Customer Reviews:
Highly recommend
My dog has been stuck in Malaysia due to pandemic. But thanks to PetAir, we are now able to see her back after a year. The team are very helpful, they do not only help to prepare documents but also give me a lot of useful advices. Highly recommended for those looking for a good company for your pet relocation!
Emma Nguyen | Google Review
They are knowledgeable, professional, but most of all, kind as can be
When it came to a recommendation for a pet relocation company, there is none other than PetAir. The team have been instrumental in assisting us with our regional and international travels.
They are knowledgeable, professional, but most of all – kind as can be – to ensure that not just all of the necessary paperwork are done, but will go above and beyond to help if any hiccups arise.
Thank you so very much, Shini, Esther, and Dr. Dev!
Edward Ong | Google Review
3. Shiloh Animal Express Pet Relocation
Website:https://malaysia.shilohanimalex.com/
Address: 6F, The Pavilion Tower, Jalan Raja Chulan, Bukit Bintang, 50200 Kuala Lumpur
Contact: +60 1 7677 0080
Hours: Monday to Friday: 9.30 am – 6.00pm
If you’re worried about how your pet will handle a cross-border journey, working with handlers who understand animal welfare changes everything.
Shiloh Animal Express Pet Relocation combines a deep passion for animal well-being with excellent technical expertise in shipping household companions and horses.
We used their services to help move my neighbour’s cat recently, and the process was incredibly smooth. They supply very clear flight crate dimensions to guarantee your pet meets regulatory rules before heading to the airport cargo terminal.
Their website also features a helpful FAQ section covering feeding guidelines and inbound customs documents.
But you should know that they don’t provide any pricing details or quotes over the telephone, meaning you have to submit everything via email.
Customer Reviews:
Grateful
We used Shiloh for our dog, Zero’s relocation from Singapore to Australia. Jamie, Lance and team were very professional and answered all our queries promptly. They were friendly and and patient with Zero, making the relocation process a breeze from start to finish. Thank you Shiloh for bringing Zero safely over to us!! 🥰🥰
ziyi kho | Google Review
Everything worked out well
We are united with Zoey, our 5years old Beagle here in Melbourne and we are so thankful to Lance and Jamie and all the staff at Shiloh for handling Zoey’s relocation. She flew from Singapore.
Big thanks for your professionalism and care for the pets, from start to end. Shiloh managed all the communication very well and answered all our questions throughout the process. We are so glad everything worked out well. So thank you Shiloh.
Kavita Adhikari | Google Review
4. CIEF Pets
Website:https://pets.cief-malaysia.com/
Address: 72–3, Jalan Jalil 1, The Earth Bukit Jalil, 57000 Kuala Lumpur
Contact: +6017-9227847
Hours: Monday to Saturday: 9:00 AM – 6:00PM
Navigating international animal transit requires absolute adherence to border control guidelines to prevent stressful airport delays.
CIEF Pets provides total end-to-end relocation management that focuses entirely on strict compliance with Department of Veterinary Services (DVS) and Malaysian Quarantine and Inspection Services (MAQIS) regulations.
They efficiently handle everything from your pet’s initial clinical check-ups right down to final flight bookings. They even offer private, air-conditioned quarantine rooms featuring round-the-clock camera access for maximum peace of mind while your pet settles in.
Plus, you get twenty-four-seven real-time tracking support so you can stay fully informed throughout the entire relocation process.
Just keep in mind that their cancellation fees are reviewed strictly on a case-by-case basis, making it tough to predict costs if your travel plans fall through.
Customer Reviews:
Highly recommended
Excellent and professional service. The agent handled all the procedures for my cat’s travel smoothly and efficiently. They were very responsive and helpful with every detail, which made the whole process stress free for me. Everything went perfectly without any complications.
Highly recommended for anyone needing pet relocation services. Thank you for your great service! 🙏
i-Alqanas | Google Review
Great customer service
I actually contacted a few companies but chose CIEF because they had been the most prompt and has great customer service. They had been very open and explained clearly. A big thank you to Alan who went above and beyond for us to make sure our furbabies arrive safely in Japan! I would really recommend CIEF as your choice for pet relocation/mover 👍🏻👍🏻👍🏻👍🏻👍🏻
Nordiana Ariff Abdul Halim | Google Review
5. RF Pets Relocation Service
Website:https://www.pets2malaysia.com/
Address: 101, Jalan Hujan Emas 4, Taman Bukit Indah, OUG, 58200 Kuala Lumpur
Contact: +6012-651 8403
Hours: Monday to Friday: 9:00 AM to 5:00 PM
Relocating an animal to destinations with strict biosecurity regulations demands highly specific medical expertise and custom care.
RF Pets Relocation Service shines with highly personalised transit arrangements and specialised veterinary blood testing, like the Rabies Neutralising Antibody Titre Test (RNATT) for strict regions.
They’ve successfully managed international import and export pathways for over a decade. On top of that, they run a dedicated ground pet taxi service to handle airport transfers safely and supply sturdy airline-approved crates.
Pairing their transport with professional dog trainers in Malaysia helps prepare anxious pups for flight conditions.
But remember that their physical office operates strictly by appointment, which severely limits your options for quick drop-ins or urgent, last-minute queries.
Customer Reviews:
Highly recommended
Jeff has been super helpful and giving all the professional advice and support so my pet relocation from Malaysia to Netherland has been very smooth and less stressful. He is always approachable and patient with my questions. Highly recommended to whomever having a need to relocate with pet!!!
YingTeng Ow |Google Review
Fantastic job
We are very happy to recommend RF Pets Relocation Service that helped us move our toy poodle from KL to Manila by air as excess luggage. Jeff and his team did a fantastic job from the moment we first contacted him to inquire about their services. They were very knowledgeable, supportive and patient. Communication was fantastic throughout. The support at the airport was also very thorough and appreciated. And we now have a very happy doggy with us here in Manila. Thank you.
Filipa Bowes | Google Review